The Client: Mid-Size Medical Practice
The Challenge: A Physician at this practice purchased an Apple MacBook and wanted to access AllScripts EHR System. When she couldn’t log in, she called IntelliSuite’s 24/7 Helpdesk. The IntelliSuite contacted AllScripts to verify that AllScripts does not support any OS other than Windows.
The IntelliSuite Solution: Two options were available. The Doctor could return the MacBook and replace it with a Windows laptop. The client chose to go with IntelliSuite’s second option which was for IntelliSuite to install Windows in a virtual application in the cloud. This dual operating system solution required Microsoft Windows 8.1. We sent the ISO to the MacBook, set up new VM via VMware Fusion, launched Windows 8 VM and tested AllScripts successfully.
Business Result: The Doctor can now access AllScripts from her MacBook, and is extremely happy with the solution. IntelliSuite Engineers were able to do most of this remotely, and went onsite to personally load the new software for the client, test the application, and train the Doctor on how to use it. The Doctor can now access AllScripts anytime, anywhere.