Case Story: Citrix Implemented To Provide Medical Practice with Secure Access to EMR

IntelliSuite leverages Citrix to create a secure mobile workplace for a medical practice requiring secure remote access to patient medical records.

The Client:  Family Practice Associates    Lexington, Ky

The Challenge:  The 9 physicians and their 35 employees provide healthcare services to patients at two facilities and needed to ensure that all patient records are accessible to authorized personnel regardless of location. They engaged IntelliSuite to help realize this vision.

Our Solution:  This practice utilizes AllScripts Impact MD EMR solution, which was deployed by IntelliSuite.  By deploying Citrix MetaFrame Presentation Server, IntelliSuite virtualized all FPA computer programs in order to make them available wherever needed. To secure the implementation, IntelliSuite used Citrix Secure Gateway Services, Web Interface, and SonicWall Firewall.

This solution now allows authorized employees to access medical information and patient records from anywhere, office or home, thereby meeting the security requirements of the Healthcare Insurance Portability and Accountability Act (HIPAA)

IntelliSuite provides Help Desk support to FPA employees and physicians. In order to assure smooth operations of their IT infrastructure, IntelliSuite implemented a managed IT services platform to proactively monitor and report on critical systems. This system allows IntelliSuite to resolve issues before they interrupt business.

Resulting Success

The EMR system continues to provide Family Practice Associates the ability to access patient records securely, from any location.  The virtualized environment creates many efficiencies, and the Managed IT Services provides peace of mind that IntelliSuite is monitoring their network at all times, and our Help Desk is available 24/7/365 to answer any questions.